FIX MY TECHNOLOGY (USA) SUBSCRIPTION AGREEMENT AND WEBSITE TERMS AND CONDITIONS
1. INTRODUCTION
1.1. By concluding a Subscription, you agree to enter into a legally binding Subscription Agreement (“Agreement”) with us.
1.2. This Agreement stipulates all terms and conditions (“Terms”) governing your access to and use of Fix My Technology’s electronic device support services platform via its Website, and by Subscribing to the Services you agree to all such Terms and acknowledge the terms of any related policies issued from time-to-time.
1.3. If you do not agree with the Terms as set out herein, then we recommend that you DO NOT Subscribe to or continue using or accessing the Website.
1.4. You must be at least 18 (eighteen) years of age to subscribe to and use the Website.
2. DEFINITIONS
2.1. Unless the context dictates otherwise, the words and expressions set forth below shall bear the meanings ascribed to them: –
2.1.1. “ACH” means the Automated Clearing House network used in the US for electronic bank account debits and credits, governed by Nacha Operating Rules;
2.1.2. “Activation Link” means the unique web-link shared with a User, intending to Subscribe for the Services via the Website, through the Contact Center;
2.1.3. “Applicable Laws” means all applicable federal and State laws, regulations, regulatory requirements and codes of practice in the United States of America, as amended and in force from time to time;
2.1.4. “Contact Center” means the division of the Provider, which is responsible for inbound calls, including customer service;
2.1.5. “Day(s)” means calendar days, unless expressly referred to as “Business Day(s)” then Business Day(s) shall refer to normal business days, being Monday to Friday, from 08:00 – 17:00, with weekends and US federal holidays excluded;
2.1.6. “FTC” means the United States Federal Trade Commission, and “FTC Act” means the Federal Trade Commission Act of 1914, as amended;
2.1.7. “Intellectual Property” means all intellectual property subsisting in, pertaining to or used on, through or by means of the Website, including, without limitation, documents, designs, Trademarks, service marks, data, trade secrets, methods and know-how, as well as copyright, including, without limitation, all copyright in any documents, logos, designs, multimedia works, software (including both source and object code and any programmers’ or developers’ notes, flow charts, memoranda and design documents), as well as any goodwill and rights of reputation attaching to any of the above.
2.1.8. “Login Details” means information captured to access the Services through the Website such as the Subscriber’s email address (which serves as the username) and password;
2.1.9. “Month” means a calendar month, and for the purposes of this Agreement, a calendar month is defined as the period from the first Day of a given month to the last Day of that same month, inclusive;
2.1.10. “Monthly Subscription Fee” means the recurring monthly fee payable in advance by the Subscriber to the Provider, in USD, in exchange for access to the Services via the Website. The amount of the Monthly Subscription Fee is specified in the pricing details provided by the Provider;
2.1.11. “Nacha” refers to the ‘National Automated Clearing House Association’, doing business as ‘Nacha’, the association which develops rules and standards, including the “Nacha Operating Rules”, the rules which provide the legal governance framework which apply to all stakeholders and all payments processed through the ACH network in the US;
2.1.12. “Person” means, where the context so requires, an individual, firm, company, corporation, juristic person, local authority, and any trust, foundation, organisation, association or partnership, with or without a separate juristic personality;
2.1.13. “Personal Information” means any information as defined in the applicable US Data Protection Laws, including but not limited to:
2.1.13.1. First name and surname;
2.1.13.2. Billing information;
2.1.13.3. Mobile Number; and
2.1.13.4. Email Address;
2.1.14. “Privacy Policy” means our Privacy Policy that may be accessed on the Website, which is supplementary and complementary to these Terms, and which provisions are read into these Terms as if specifically incorporated herein;
2.1.15. “Processing” means any automated or manual activity of collecting, recording, organizing, storing, updating, distributing and removing or deleting Personal Information;
2.1.16. “Provider” or “Fix My Technology” means Ignition Digital LLC a corporation organized and existing in accordance with the laws of the State of Delaware with registered office at 1700 Market Street, Suite 3010, Philadelphia, 19103 (also referred to as “we”, “us” and “our”);
2.1.17. “Recurring Card Payment” means a recurring debit or credit card transaction authorised by the Subscriber for payment of the Monthly Subscription Fee;
2.1.18. “Service(s)” means the online technical support services provided by Fix My Technology. These Services are subject to the specific terms, conditions and/or limitations set forth in clause 4 of these Terms, read with Annexure A;
2.1.19. “Service Provider” means any third-party individual or entity utilised by Fix My Technology to provide the Services or Benefit(s);
2.1.20. “Sites” means any third-party website and/or web-applications that showcase such third-party’s products or services, referenced by the Provider or where access to such third-party website and/or web-applications is facilitated by the Provider;
2.1.21. “State” shall refer to any of the 50 (fifty) states of the USA;
2.1.22. “Subscriber(s)” means any Person(s) who takes all required actions, including creating a subscriber profile over the Website and paying the Monthly Subscription Fee, to benefit from the use of the Services through the Website.
2.1.23. “Subscription” means the Subscriber’s access to and use of the Services via the Website in terms of this Agreement;
2.1.24. “Technology Experts” means the technical engineers of Fix My Technology who assist you with support requests, including call-guided and optional remote assistance for supported devices;
2.1.25. “Trademarks” means all registered and unregistered trademarks, trade names, symbols, signs, insignia, emblems, logos and slogans utilized by the Provider in facilitating your use of the Website;
2.1.26. “USA” or “US” refers to the ‘United States of America’, the country consisting of 50 (fifty) States located primarily on the North American continent, with Alaska in the northwest, and extending to the off-shore island nation of Hawaii located in the Pacific Ocean.
2.1.27. “USD” means ‘United States Dollar’($), the official currency of the USA;
2.1.28. “US Data Protection Law(s)” shall mean all laws, regulations, and regulatory requirements, in any jurisdiction of USA, relating to the collection, use, disclosure, processing, storage, and protection of Personal Information, personal data, or similar information, including but not limited to:
(a) the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”);
(b) the Virginia Consumer Data Protection Act (VCDPA);
(c) the Colorado Privacy Act (CPA);
and any substantially similar or successor laws enacted or regulations promulgated by any State or federal authority of the USA relating to data privacy or data protection.
2.1.29. “User(s)” means any Person visiting or viewing the Website who is not yet a Subscriber;
2.1.30. “Website” means www.fixmytechnology.com which serves as the primary digital interface for Fix My Technology. The Website encompasses the technological framework that supports all functionalities necessary for providing the Services. This framework facilitates Subscription management, Service requests, and comprehensive User support. Through the Website, Users can register, request assistance, and access a full range of Fix My Technology’s Services, seamlessly integrating User / Subscriber interactions within a single, accessible online platform;
2.1.31. “You” or “your” means the Subscriber and/or the User.
3. WEBSITE SUBSCRIPTION
3.1. Only Subscribers are permitted to access and benefit from the Services offered through the Website.
3.2. The Services offered through the Website may be accessed by Subscribers for a Monthly Subscription Fee.
3.3. The Subscriber understands that the Monthly Subscription Fee is due and payable monthly in advance in exchange for a valid Subscription.
3.4. By securing a Subscription through the Website, the Subscriber authorises us to charge the Monthly Subscription Fee to the payment method provided by the Subscriber (for recurring ACH debit or Recurring Card Payments).
3.5. Depending on the method that the Subscriber used to sign up for the Subscription, the processing of the Monthly Subscription Fee will either be facilitated by us or by a third-party payment service provider acting on our behalf.
3.6. The Subscriber may revoke or update its payment authorisation at any time. If the Subscriber revokes payment authorisation and does not provide a replacement payment method, the Subscription may be suspended or cancelled at the end of the then-current billing cycle.
3.7. By providing bank account information, the Subscriber authorises us and our payment processor to initiate recurring ACH debits from the designated bank account until cancellation. The Subscriber confirms they have authority over the account and will maintain sufficient funds.
3.8. By providing debit or credit card information, the Subscriber authorises us or our payment processor to process Recurring Card Payments for the Monthly Subscription Fee until cancellation.
3.9. Should the date on which the Subscriber’s Monthly Subscription Fee is due fall on either a Saturday, Sunday or Federal Holiday, the charge may be processed on the following Business Day.
3.10. We reserve the right to make any adjustments to the Monthly Subscription Fee, including increases, at our sole discretion. Any increase will be notified to the Subscriber in advance and will apply from the next billing cycle. If the Subscriber does not agree with the increase, the Subscriber may cancel the Subscription before the increase becomes effective.
4. SUBSCRIPTION SERVICES
4.1. The Website grants Subscribers access to the Services. For specific terms, limitations, exclusions, and responsibilities applicable in respect of the Services, please refer to Annexure A.
4.2. Fix My Technology makes no warranties, express or implied, regarding the Services provided, including but not limited to fitness for a particular purpose, uninterrupted operation, or error-free performance. While we strive to provide high-quality and reliable Services, we do not guarantee that the Services will meet all Subscriber expectations, be free from errors, or operate without interruptions.
4.3. Fix My Technology does not warrant that any defects or issues identified during the Service will be corrected or that the Service will be suitable for the Subscriber’s specific requirements. Subscribers acknowledge that occasional errors, interruptions, or delays may occur, and Fix My Technology will not be liable for any such occurrences.
5. SUBSCRIBER OBLIGATIONS
5.1. Cooperation During Support Sessions
Subscribers must actively cooperate during support sessions. This includes clearly explaining the technical issue being experienced and accurately describing and confirming what is displayed on their device during call-guided assistance. Where remote assistance is offered and expressly authorised by the Subscriber, the Subscriber must permit temporary access to their device solely for the purpose and duration of the support session.
5.2. Subscribers must follow the reasonable guidance and instructions provided by Fix My Technology’s Technology Experts during the provision of the Services.
5.3. Subscribers are responsible for maintaining backup copies of their data prior to and during the use of the Services.
5.4. Subscribers agree not to attempt to bypass, interfere with, or exploit the Website or Services.
6. SUBSCRIBER DATA COLLECTION
6.1. Subscription, Activation, and Login Data
6.1.1. You will be able to secure a Subscription through the Contact Center. We will update these terms to reflect further modes of sign-up as and when these future developments take place.
6.1.2. Should you sign up through the Contact Center, you will be able to activate your Subscription on the Website by accessing the Activation Link.
6.1.3. When you become a Subscriber to the Website, we will collect your Personal Information such as:
6.1.3.1. Full name/s and surname;
6.1.3.2. E-mail Address;
6.1.3.3. Cellphone contact number; and
6.1.3.4. Payment details (for example, bank account or card information);
6.1.4. You guarantee that any Personal Information provided, in terms of Clause 6.1.3, required to allow you access to the Website are:
6.1.4.1. true, accurate, current, and correct;
6.1.4.2. will be updated by you regularly, as well as, if and when required; and
6.1.4.3. is a full disclosure of all facts.
6.1.5. Personal Information collected together with any information required to access the Website, such as Login Details, must be kept confidential and no sharing of Login Details is permitted. You accept full responsibility for all activities that occur under your Login Details and accept responsibility for sharing these details.
6.1.6. Any use of your Login Details will be regarded as if you were the Person using such information.
6.2. Data Protection and Legal Compliance
6.2.1. Should the User become a Subscriber, the Subscriber’s Personal Information will be captured, Processed and stored by us in terms of our Privacy Policy.
6.2.2. Processing may include disclosures to third-party processors for payment, Subscription fulfilment, including subscription fulfilment via Service Providers, verification, or compliance.
6.2.3. We do not knowingly permit Subscriptions by individuals under 18 years of age. If we become aware that a Subscription has been created by a minor, we may cancel the Subscription and, where appropriate, arrange a refund in accordance with these Terms.
6.2.4. Where you act on behalf of a legal entity, you warrant that you have the necessary authority and capacity to bind the legal entity to these Terms and should you be requested to provide proof of such authority, you must be able to do so within a reasonable period of time.
6.3. Privacy Policy
6.3.1. To ensure that our position in relation to our data protection and privacy compliance practices are clearly communicated to you, we ask that before you share any Personal Information with us, that you read and acknowledge the terms of our Privacy Policy.
6.3.2. In instances where we process certain Personal Information and such Processing requires us to provide you with further information relating thereto, we will refer you to specific privacy notices which supplement the provisions of our Privacy Policy.
6.3.3. Any Personal Information Processed by us will be used solely in accordance with the FTC Act, US Data Protection Laws, and Applicable Laws, and will not be disclosed to any third party in contravention of such laws.
6.3.4. We retain Personal Information only for as long as reasonably necessary to provide the Services, administer your Subscription, comply with Applicable Laws, and resolve disputes. Further details regarding retention periods and deletion practices are set out in our Privacy Policy, which forms part of these Terms.
6.3.5. You agree to receive all notices, disclosures, and communications electronically. Electronic delivery satisfies any legal requirement for written communications.
6.4. Cookies
6.4.1. When providing access to the Website, we seek to make your access easy, useful and reliable. This sometimes involves placing small amounts of information on your device. These are called “cookies”.
6.4.2. To learn more about our use of passive means of data processing, such as the use of cookies, please make sure that you read and acknowledge the terms of our Cookie Policy.
6.5. Marketing and Communications
6.5.1. By subscribing to the Platform, you consent to the sharing of your Personal Information with us. From time-to-time, and for purposes of account creation and/or verification and/or fulfilling the Subscription via the Platform, we will be required to Process your Personal Information and disclose it to third parties. By accepting these Terms, you consent to this transfer and further Processing for the purposes set out above to enable us to fulfil our obligations to you.
6.5.2. When you Subscribe, you opt-in to receiving communications from us on various electronic communication channels, including email for purposes of marketing and providing our products and services to you.
6.5.3. All information records that you send to us using the Platform or any other electronic channels may be stored electronically by us, as well as the providers of the electronic channel.
6.5.4. Although we take all reasonable steps to protect your Personal Information and maintain confidentiality, we cannot guarantee the security or integrity of any Personal Information you transmit to us online. We take reasonable steps to ensure that any third parties with whom your Personal Information is stored, where applicable, are bound by acceptable confidentiality obligations, however, it is your responsibility to familiarise yourself with our Privacy Policy and those of any relevant third-party service providers related to accessing and using the Platform.
6.5.5. Please take special note that if you receive any unsolicited communication, including electronic communication that appear to be from us, asking for Personal Information, financial details, credit card numbers, usernames, passwords, or verification through a link, please be aware that it is likely a fraudulent attempt to illegally access your information.
6.5.6. We do not ask for this type of information by means of electronic communications and as such we ask you not to respond to these types of communications or click on any link. Doing so will place you and your Personal Information at risk and we will not be held responsible for any consequences resulting from your response to any such communication. Should you receive such communication, please immediately report it to support@fixmytechnology.com.
6.5.7. Any electronic communication, including email notifications sent to you will be considered as having been received by you when such communication is sent, unless the contrary is proven. As such, it is your responsibility to provide, at your own expense, any access to the internet, data, or any required devices for purposes of such electronic communication. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically meet any legal requirements for such communications to be in writing.
6.5.8. Should you not wish to communicate with us via any specific channel or receive any marketing and/or product or Platform related information from us, you may opt-out and change your communication preferences by contacting us at support@fixmytechnology.com.
7. TERMINATION AND CANCELLATION OF SUBSCRIPTION
7.1. The Subscription will automatically renew for subsequent Monthly periods unless the Subscriber provides a written notice of cancellation, with the cancellation taking effect at the end of the current billing cycle applicable at such time.
7.2. We reserve the right to terminate or suspend the Subscriber’s Subscription in case of breach of any of the Terms.
7.3. In the event of cancellation or termination, the Subscriber will no longer be entitled to access the Services offered in terms of the Subscription through the Website.
7.4. The Subscriber must cancel their Subscription by sending written notice of cancellation to support@fixmytechnology.com or, where available, by using the cancellation functionality in your online account on the Website.
7.5. The Subscriber has the legal right to cancel their Subscription and request a full refund for their initial Monthly Subscription Fee, without reason, during the 7 (seven) Days following the payment of the initial Monthly Subscription Fee, subject to the Subscriber not having accessed the Services within this 7 (seven) Day period. Where payments were made via ACH, refunds will be processed subject to Nacha Operating Rules and may take additional time depending on the Subscriber’s bank.
7.6. After the lapse of 7 (seven) Days, as aforesaid, the granting of a request for a refund will be in the sole discretion of the Provider.
7.7. Should a request for a refund be granted, we will provide a refund to the original payment method used for the Monthly Subscription Fee (where technically feasible) within 30 (thirty) Days of the refund request.
8. LIMITATION OF LIABILITY
8.1. You expressly acknowledge and agree that the Applicable Laws governing us shall at all times be applicable to your use of our Website and provision of the Services.
8.2. The Website, the Services and all content on the Website are provided on an ‘as is’ and ‘as available’ basis. We make no warranties of any kind, express or implied, except as required by Applicable Laws.
8.3. To the maximum extent permitted by Applicable Laws, we will not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, loss of business, or loss of data, even if we have been advised of the possibility of such damages, arising from or connected with this Agreement.
8.4. We therefore do not guarantee that (i) the Website; (ii) the information, content, tools or materials included on the Website; (iii) our servers; or (iv) that any electronic communications sent by us will be free from viruses or other harmful components. We will not be liable for any damages of any kind arising from your use of the Website, our provision of the Services, or from any information, content, tools or materials included on or otherwise made available to you through the Website, including for direct, incidental, punitive and/or consequential damages.
8.5. To the maximum extent permitted by Applicable Laws, our total aggregate liability arising out of or in connection with the Website, the provision of the Services, or these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total Monthly Subscription Fees actually paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
8.6. We are not liable for any action, omission, product, service failure, or breach by any third party.
8.7. Although we are committed to providing you with the best possible service, we shall not be responsible for:
8.7.1. any actions or omissions by you that result in a breach of the provisions of these Terms;
8.7.2. any links to other websites or web-applications from our Website. You also acknowledge that we cannot control the content of, or the products offered on any third party Sites;
8.7.3. a denial of access to the Website, should we believe or have reason to believe that you are conducting activities that are illegal, abusive, would attack the integrity of the Website or put the Provider in disrepute; or
8.7.4. your reliance on any of the information, content, tools or materials that you obtain or gain access to from the Website.
9. LIMITATIONS OF USE
9.1. You agree not to:
9.1.1. use, reproduce, adapt, distribute, publish or in any other way deal or interfere with the Website or its content, including but not limited to bots, scrapers, or any automated means intended to extract information or disrupt Website operation;
9.1.2. establish a hyperlink, frame, metatag, similar reference, whether electronically or otherwise, or any other reference to the Website without our prior consent;
9.1.3. use our Website to process Personal Information of third parties;
9.1.4. violate the privacy of any Person in order to, or attempt to, gain unauthorized access to us or our Website, including, but without limitation through hacking, password mining or any other means;
9.1.5. use our Website to engage in any illegal or unlawful activity;
9.1.6. post content on our Website that is not related to the Services, is illegal, unlawful, obscene, defamatory, discriminatory, disparaging of others, derogatory, inflammatory, harassing, insulting, offensive or likely to promote violence or hatred against others or that contains abusive, offensive or profane language;
9.1.7. employ automated electronic or mechanical processes designed to negatively affect the performance and our provision of our Website;
9.1.8. utilize our Website in a manner which disrupts our normal operations;
9.1.9. attempt to or gain unauthorized access to our programming, coding or infrastructure; or
9.1.10. circumvent, disable or otherwise interfere with security related features or features that prevent or restrict the use or enforce limitations on the use of our Website.
9.2. We reserve the right to disable your profile and/or limit your access to our Website should there be a violation of these Terms.
10. MODIFICATIONS
We reserve the right to modify or amend these Terms at any given time by uploading revised Terms on the Website. Continued use of the Website following publication of amended Terms constitutes acceptance of the revised Terms.
11. INTELLECTUAL PROPERTY
11.1. You acknowledge that the Website, inclusive of its content, graphics, user-interface and the underlying scripts and software used to provide the Website, constitute Intellectual Property owned by the Provider and/or its licensors safeguarded by applicable Intellectual Property laws.
11.2. You agree to utilize such Intellectual Property exclusively for personal, non-commercial purposes in adherence to this Agreement. Under no circumstances shall any part of the Website’s Intellectual Property be transferred or reproduced except as expressly permitted by this Agreement. You commit not to modify, rent, loan, sell, share, distribute, or exploit the Website and its related Intellectual Property beyond the expressly authorised uses outlined in this Agreement.
12. GOVERNING LAW
These Terms are governed by the Applicable Laws, and you hereby agree that any disputes arising from these Terms shall be resolved in respect of such Applicable Laws, with the Courts of the State of Delaware having jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
13. CONTACT INFORMATION
13.1. If you require further information or have any questions regarding the Services, you may contact Fix My Technology as follows:
13.1.1. Email: support@fixmytechnology.com;
13.1.2. Telephone: +185 5444 0570; and
13.1.3. Service hours: Monday to Friday, 08:00 to 17:00.
13.2. We undertake to respond within 48 (forty-eight) hours of receipt of a query, or soon thereafter.
14. WHOLE AGREEMENT
14.1. Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
14.2. Entire Agreement. These Terms, together with any policies or documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the Website and supersede any prior agreements or understanding.
ANNEXURE A: SERVICE SPECIFIC TERMS
This Annexure forms an integral part of the Agreement, outlining the scope, limitations, exclusions, and responsibilities applicable to Services offered. The Services listed below are illustrative and include, but are not limited to, the described Services.
1. SERVICES
1.1. Online Technical Support Services (subject to clause 1.2 to 1.6):
1.1.1. Expert Advice
Fix My Technology’s Technology Experts are available 24/7 to provide technical guidance and support.
1.1.2. Support Channels and Methods
1.1.2.1. Fix My Technology provides technical support through one or more support channels and methods, which may vary depending on the nature of the issue, the Subscriber’s preferences, and the tools or technologies available at the time the support is provided. Support may be delivered through channels such as telephone or video calls, email communications, chat or messaging tools, remote assistance, or other communication or support methods made available by Fix My Technology from time to time.
1.1.2.2. Support may involve call-guided assistance, the exchange of screenshots, images, or other information provided by the Subscriber, or other reasonable methods required to diagnose, troubleshoot, or resolve the reported issue.
1.1.3. Call-guided assistance
1.1.3.1. Technical support is provided primarily through call-guided assistance. During a support session, Fix My Technology’s Technology Experts will guide the Subscriber telephonically and the Subscriber will describe and confirm the information displayed on their device. No remote access to the Subscriber’s device is required or assumed for the provision of this service.
1.1.4. Remote Assistance (Where Available and Authorised)
1.1.4.1. Where technically feasible and expressly authorised by the Subscriber, Fix My Technology may provide remote assistance to support the diagnosis or resolution of a technical issue. Remote assistance is optional, session-based, and limited to the duration and scope required to provide the requested support. Fix My Technology does not access or control a Subscriber’s device without the Subscriber’s knowledge and consent.
1.2. Supported Devices:
1.2.1. Fix My Technology provides support for the following categories of consumer devices, subject to compatibility and reasonable technical limitations:
1.2.1.1. Smartphones;
1.2.1.2. Gaming remotes;
1.2.1.3. Digital Speakers;
1.2.1.4. Televisions (including Smart Televisions);
1.2.1.5. Computer Mouse;
1.2.1.6. External Monitors;
1.2.1.7. Laptops;
1.2.1.8. External Hard Drives;
1.2.1.9. Digital Door Locks;
1.2.1.10. Smart Home Security;
1.2.1.11. Desktop Computers;
1.2.1.12. E-reader Tablets;
1.2.1.13. Smart Light Dimmers;
1.2.1.14. Smart Video Doorbells;
1.2.1.15. Tablets; and
1.2.1.16. Smart Thermostats.
1.3. Software and Digital Protection Services:
1.3.1. As part of its service offering, Fix My Technology may provide access to, or support relating to, certain software-based and digital protection services, which may include:
1.3.1.1. Virtual Private Network (VPN) services;
1.3.1.2. Antivirus and malware protection software;
1.3.1.3. Password management tools; and
1.3.1.4. Cloud-based data backup services.
1.3.2. These services are software or account-based services and are not device-specific. Support is limited to assistance with installation guidance, configuration support, usage queries, and general troubleshooting, as applicable.
1.4. Unsupported Devices:
1.4.1. Analog Speakers
1.4.2. Wireless Chargers
1.4.3. Charging Docks
1.4.4. Studio Audio Equipment
1.4.5. Symbian OS Mobile Phones
1.4.6. Windows OS Mobile Phones
1.4.7. Blackberry OS Mobile Phones
1.4.8. Analog Alarm Systems
1.4.9. Powerbanks
1.4.10. CD Players
1.4.11. Symbian OS Mobile Phones
1.5. The above lists of supported and unsupported devices are not exhaustive and is subject to change. It does not preclude Subscribers from requesting assistance on devices not listed here. We are always willing to evaluate and provide support for additional devices as needed.
1.6. Our Services do not always guarantee a resolution of every issue. Subscribers agree and understand that in some instances we may not be able to fix the issue, and additional support may be required from the device manufacturer or other Service Providers.
2. PRICING
2.1. To access our Services, the Monthly Subscription Fee will be payable. The specific amount of the Monthly Subscription Fee will be communicated to you and is subject to change.
2.2. The Monthly Subscription Fee includes, but is not limited to, the following Services:
2.2.1. 24/7 support, available 365 days a year;
2.2.2. Live remote and call-guided support;
2.2.3. 100% secure and encrypted services;
2.2.4. Support for mobile, desktop, and hardware devices;
2.2.5. Support for a wide range of devices; and
2.2.6. Access to a broad selection of product categories.
2.3. Please note that the scope of Services, supported devices, and product categories may be updated or modified as necessary to align with our evolving business offerings.