FIX MY TECHNOLOGY TERMS AND CONDITIONS

1. INTRODUCTION

1.1. By Subscribing to the Services through the Contact Centre or through a Third Party, you agree to enter into a legally binding Subscription Agreement (“Agreement”) with Ignition Telecoms Investments (Pty) Ltd.

1.2. This Agreement encapsulates the Service offering and terms and conditions related to the Subscription to the Services as well as to your use of the Website. By Subscribing to the Services, you agree to all such terms and acknowledge the terms of any related policies issued from time to time.

1.3. If you do not agree with the terms set forth in this document, we recommend that you do not subscribe to the Services or continue to access or use the Website.

2. DEFINITIONS

2.1. Unless the context dictates otherwise, the words and expressions set forth below shall bear the meanings ascribed to them: -

2.1.1. “Activation Link” means the unique web-link shared with a User intending to subscribe to the Services through the Contact Centre;

2.1.2. “Applicable Laws” means all applicable laws, regulations, regulatory requirements and codes of practice of any relevant jurisdiction, as amended and in force from time to time;

2.1.3. “Benefit(s)” means the comprehensive array of Services or any part thereof, that Fix My Technology provides to its Subscribers. These Services are accessible through the Fix My Technology Website. Specific terms and detailed descriptions of each Service are outlined in clause 2.1.20 and Annexure A;

2.1.4. “Business Day(s)” means normal business days, being Monday to Friday, from 08:00 – 17:00, weekends and South African public holidays excluded;

2.1.5. “Contact Centre” means the division of Ignition Telecoms Investments which is responsible for inbound and outbound calls, including customer service;

2.1.6. “CPA” means the Consumer Protection Act 68 of 2008;

2.1.7. “Data” means any qualitative or quantitative pieces of information that Ignition Telecoms Investments collects, stores, processes, or transmits. This encompasses a broad spectrum of information, including but not limited to personal Data such as names, addresses, and contact details; Financial Information like payment methods and transaction histories; Service usage Data, which details Subscriber interactions with Fix My Technology’s Services; and any other metrics or analytics that assist in enhancing Service delivery and business operations;

2.1.8. “Day(s)” means calendar days, unless expressly referred to as Business Days;

2.1.9. “Financial Information” means any Data regarding the monetary aspects of an individual’s or entity’s interaction with Fix My Technology, including but not limited to bank account details, payment history, credit card numbers, billing records, and any other financial Data used for processing payments and managing the Subscription;

2.1.10. “Fix My Technology”, “us”, “we” or “our” refers to the operating name given collectively to the Website and Services by Ignition Telecoms Investments;

2.1.11. “Ignition Telecoms Investments” means Ignition Telecoms Investments (Pty) Ltd (registration number: 2010/016551/07) situated at Quadrant 4 Centenary Building, 30 Meridian Drive, Umhlanga, Kwa-Zulu Natal, 4301, and any of its subsidiaries, as incorporated from time to time, also referred to as ‘’we’’, ‘’us’’ or ‘’our’. Ignition Telecoms Investments is the proprietor of Fix My Technology;

2.1.12. “Intellectual Property” means all intellectual property subsisting in, pertaining to or used on, through or by means of the Website and Services, including, without limitation, documents, designs, Trademarks, service marks, Data, trade secrets, methods and know-how, as well as copyright, including, without limitation, all copyright in any documents, logos, designs, multimedia works, software (including both source and object code and any programmers’ or developers’ notes, flow charts, memoranda and design documents), as well as any goodwill and rights of reputation attaching to any of the above;

2.1.13. “Login Details” means information captured to access the Website such as a unique username and password;

2.1.14. “Month” means a calendar month, and for the purposes of this Agreement, a calendar month is defined as the period from the first Day of a given month to the last Day of that same month, inclusive;

2.1.15. “Monthly Subscription Fee” means the recurring monthly fee payable in advance, by way of debit order, by the Subscriber to Fix My Technology, in South African Rands, in exchange for access to the Website and use of the Service. The amount of the Monthly Subscription Fee is specified in the pricing details provided by Fix My Technology;

2.1.16. “Personal Information” means any information as defined in POPIA, including but not limited to:

2.1.16.1. name and surname;

2.1.16.2. identification number;

2.1.16.3. physical address; and

2.1.16.4. contact details;

2.1.16.5. Log In details; and

2.1.16.6. Financial Information;

2.1.17. “POPIA” means the Protection of Personal Information Act 4 of 2013;

2.1.18. “Privacy Policy” means our Privacy Policy that may be accessed on the Website, which is supplementary and complimentary to this Agreement, and which provisions are read into this Agreement as if specifically incorporated herein;

2.1.19. “Processing” means any automated or manual activity of collecting, recording, organizing, storing, updating, distributing and removing or deleting Personal Information;

2.1.20. “Services” means the online technical support services provided by Fix My Technology. These Services are subject to the specific terms, conditions and/or limitations set forth in Annexure A of this Agreement;

2.1.21. “Service Provider” means any third-party individual or entity introduced to you by Fix My Technology to provide the Services or Benefit(s);

2.1.22. “Sites” means any third-party website and/or web-applications that showcase such third-party’s products or services. Sites will also include third-party websites or web-applications made use of by Fix My Technology for the purposes of providing the Services or enabling payment of the Monthly Subscription Fee;

2.1.23. “Subscriber(s)” means any User(s)/ customers who takes all required actions, including creating a User profile and paying the Monthly Subscription Fee, to benefit from the use of the Services;

2.1.24. “Subscription” means a Subscriber’s access to the Website and use of the Services in return for payment of the Monthly Subscription Fee;

2.1.25. Third Parties: refers to external entities, partners, resellers, or affiliates that access and offer Fix My Technology’s Services to Subscribers;

2.1.26. “Trademarks” means all registered and unregistered trademarks, trade names, symbols, signs, insignia, emblems, logos and slogans utilized by Fix My Technology in facilitating your use of the Website and its Services;

2.1.27. “User(s)” means any individual, firm, company, corporation, juristic person, local authority, or any trust, foundation, organization, association, or partnership, whether or not having separate juristic personality, who accesses, uses, or interacts with the Website provided by Fix My Technology. This includes accessing, using, or interacting by browsing, subscribing to, or downloading content from the Website. The term encompasses both Subscribers and casual visitors who browse the Website without creating an account;

2.1.28. “Voucher” entitles the holder to a discount, or may be exchanged for the Services;

2.1.29. "Website" means www.fixmytechnology.com which serves as the primary digital interface for Fix My Technology. The Website encompasses the technological framework that supports all functionalities necessary for providing the Services. This framework facilitates Subscription management, Service requests, and comprehensive User support. Through the Website, Users can register, request assistance, and access a full range of Fix My Tech’s Services, seamlessly integrating User interactions within a single, accessible online platform; and

2.1.30. “you” or “your” means the Subscriber and/or the User.

3. SUBSCRIPTION SERVICES

3.1. Only Subscribers are permitted to access and benefit from the Services provided on the Website.

3.2. The Website grants Subscribers access to its Services. For specific terms and conditions of each Service, please refer to Annexure A.

3.3. Upon Subscribing to the Services, the Subscriber gains access to the Services provided by Fix My Technology.

3.4. The Monthly Subscription Fee is payable Monthly in advance by way of a debit order, credit card payment or once off Voucher redemption, ensuring continuous access to the Subscription.

3.5. Depending on the method that the Subscriber used to sign up to the Services, the payment of the Monthly Subscription Fee by way of a debit order and credit card, will either be facilitated by us or by a Service Provider.

3.6. The payment method for the Subscription, including any debit order, cannot be canceled without prior written notice to Fix My Technology. Both are subject to the termination provisions of this Agreement in clause 9.

3.7. Should the due date on which the Monthly Subscription Fee fall on either a Saturday, Sunday or Public Holiday, then the debit order will go off on the last Business Day before Saturday, Sunday or Public Holiday.

3.8. Fix My Technology reserves the right to make any adjustments to the Monthly Subscription Fee, including annual increases, at its sole discretion. These adjustments may be implemented without prior notice to the Subscriber.

3.9. Fix My Technology reserves the right, at its sole discretion, to modify, add, or remove Services offered or any other provision of this Agreement. Such adjustments may be made at any time to align with evolving Service capabilities, regulatory requirements, or market conditions. Subscribers will be notified of any significant changes to the Services in accordance with the terms of this Agreement.

3.10. Fix My Technology makes no warranties, express or implied, regarding the Services provided, including but not limited to fitness for a particular purpose, uninterrupted operation, or error-free performance. While we strive to provide high-quality and reliable Services, we do not guarantee that the Services will meet all customer/ Subscriber expectations, be free from errors, or operate without interruptions.

3.11. Fix My Technology further does not warrant that any defects or issues identified during the Service will be corrected or that the Service will be suitable for the Subscriber’s specific requirements. The Subscriber acknowledges that, due to the nature of the Service, occasional errors, interruptions, or delays may occur, and Fix My Technology will not be liable for any such occurrences.

3.12. By using our Services, the Subscriber agrees that the Service is provided "as is" and "as available," without any further warranty or guarantee.

4. VOUCHER PAYMENT

4.1. Users that are Voucher holders will have full access to the Services for the period specified on the Voucher only.

4.2. If no period is specified on the Voucher, you can contact Fix My Technology by using the contact information set out in clause 13. We will supply you with the access period applied to your Voucher code.

4.3. Vouchers may only be redeemed on the Website.

4.4. A Voucher is valid for only 36 (thirty-six) months from the date that the Voucher is created, and a Voucher cannot be redeemed once the 36 (thirty- six) month period has elapsed.

4.5. Expired Vouchers will not be refunded or replaced.

4.6. A maximum of one Voucher can be used at a time and Vouchers cannot be exchanged for money and are non-refundable.

5. SUBSCRIBER DATA COLLECTION

5.1. You will be able to Subscribe to the Services through the Contact Centre or through a Third Party.

5.2. Should you sign up through the Contact Centre, you will be able to activate your Subscription on the Website by accessing the Activation Link.

5.3. When you become a Subscriber to the Services, we will collect your Personal Information.

5.4. You guarantee that any Personal Information provided (which is required to allow you access to the Website and for procurement of the Services) are:

5.4.1. true, accurate, current, and correct;

5.4.2. will be updated by you regularly, as well as, if and when required; and

5.4.3. is a full disclosure of all facts.

5.5. Personal Information collected together with any information required to access the Website and/or use the Services, such as Login Details, must be kept confidential. You accept full responsibility for all activities that occur under your Login Details and accept responsibility for sharing these details.

5.6. Any use of your Login Details will be regarded as if you were the Subscriber using such information.

5.7. Should any of your Personal Information change, you must inform us of the change in writing by emailing support@fixmytechnology.com or update your details on the Website.

5.8. In the instance where a User becomes a Subscriber, the Monthly Subscription Fee payable, by means of a debit order, credit card or Voucher redemption may be facilitated by a payment Service Provider.

5.9. Should the User become a Subscriber, the Subscriber’s Personal Information will be captured, Processed and stored by us in terms of our Privacy Policy.

5.10. The Subscriber consents to us using and Processing their Personal Information, in accordance with POPIA, and to Process the Subscriber’s Subscription as stated herein as well as for any Subscription related communication, marketing and future promotions.

5.11. Any Subscriptions by minors will be deemed to have been made with the necessary consent, as required in terms of Applicable Laws, of the minor’s legal guardian or parent, for us to Process the necessary Personal Information.

5.12. Where you act on behalf of a legal entity, you warrant that you have the necessary authority and capacity to bind the legal entity to this Agreement and should you be requested to provide proof of such authority, you must be able to do so within a reasonable period of time.

6. THIRD PARTIES

6.1. Third Parties may interact with the Subscriber to promote and present our Services. The Subscriber understands that we operate independently of these Third Parties, and all transactions and agreements between the Subscriber and a Third Party are governed solely by the Third Party’s terms and conditions.

6.2. The termination or expiration of the Subscriber’s agreement with a Third Party, will not affect or terminate the Subscriber’s agreement with Fix My Technology. The Subscriber’s rights and obligations under this Agreement remain intact, regardless of any changes to their relationship with a Third Party.

7. PRIVACY POLICY

7.1. To ensure that our position in relation to our POPIA compliance practices are clearly communicated to you, we ask that before you share any Personal Information with us, that you read and acknowledge the terms of our Privacy Policy.

7.2. In instances where we Process certain Personal Information and such Processing requires us to provide you with further information relating thereto, we will refer you to specific privacy notices which supplement the provisions of our Privacy Policy.

7.3. Any Personal Information Processed by us will be used solely in accordance with the CPA and POPIA and will not be disclosed to a third- party in a manner that is in contravention of POPIA.

8. COOKIES

8.1. When providing access to the Website, we seek to make your access easy, useful and reliable. This sometimes involves placing small amounts of information on your device. These are called “cookies”.

8.2. When you visit the Website, our servers may collect the IP address of your computer or other electronic device. This information is aggregated to measure things such as number of visits, average time spent on page/s or page/s viewed. We use this information to determine the use of our Website. We assume no obligation to protect this information and may process such information without limitation

8.3. The cookies cannot be used to identify you personally and are used to improve your access to, and use of, the Website. To learn more about our use of passive means of Data Processing, such as the use of cookies, please make sure that you read and acknowledge the terms of our Cookie Policy.

8.4. By Subscribing to the Services, you consent to the sharing of your Personal Information with us. From time-to-time, and for purposes of account creation and/or verification on the Website, or for the fulfilment of Services to you, we will be required to Process your Personal Information and disclose it to Service Providers. By accepting this Agreement, you consent to this transfer and further Processing for the purposes set out above to enable us to fulfil our obligations to you.

8.5. When you Subscribe, you opt-in to receiving communications from us on various electronic communication channels, including email, SMS or WhatsApp, for purposes of marketing and providing our Services to you.

8.6. All information records that you send to us using the Website or any other electronic channels may be stored electronically by us, as well as the providers of the electronic channel.

8.7. Although we take all reasonable steps to protect your Personal Information and maintain confidentiality, we cannot guarantee the security or integrity of any Personal Information you transmit to us online. We take reasonable steps to ensure that any third parties with whom your Personal Information is stored, where applicable, are bound by acceptable confidentiality obligations, however, it is your responsibility to familiarise yourself with our Privacy Policy and those of any relevant Service Providers related to accessing and using the Website and procuring the Services.

8.8. If you receive any unsolicited communication, including electronic communication that appear to be from us, asking for Personal Information, please be aware that it is likely a fraudulent attempt to illegally access your information.

8.9. We do not ask for this type of information by means of electronic communications and as such we ask you not to respond to these types of communications or click on any link. Doing so will place you and your Personal Information at risk, and we will not be held responsible for any consequences resulting from your response to any such communication.

8.10. Should you receive such communication, please immediately report it to support@fixmytechnology.com.

8.11. Any electronic communication, including email, SMS, WhatsApp, telephonic messages, or mobile push notifications sent to you will be considered as having been received by you when such communication is sent, unless the contrary is proven. As such, it is your responsibility to provide, at your own expense, any access to the internet, data, or any required devices for purposes of such electronic communication. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically meet any legal requirements for such communications to be in writing.

Should you not wish to communicate with us via any specific channel or receive any marketing and/or Service-related information from us, you may opt-out and change your communication preferences by contacting us at support@fixmytechnology.com.

9. TERMINATION AND CANCELLATION OF SUBSCRIPTION

9.1. Upon Subscribing for the Services, the Agreement will be concluded, and the Subscriber will be granted access to the Services until terminated by either party. The Subscription will automatically renew on a Monthly basis unless canceled in accordance with this clause 8.

9.2. Either the Subscriber or Fix My Technology may terminate the Agreement for any reason by providing 20 (twenty) Business Days prior written notice to the other party. Notices from Subscribers must be sent to support@fixmytechnology.com.

9.3. Fix My Technology reserves the right to suspend or terminate any Subscription in the event of a breach of this Agreement or in cases of non- payment. Fix My Technology will make reasonable efforts to collect any outstanding Monthly Subscription Fees until the Subscriber’s next renewal date. If payment is not successfully collected by this date, the Subscriber will no longer be entitled to access the Website or use the Services, and the Agreement may be terminated without further notice.

9.4. Upon cancellation or termination of the Subscription, the Subscriber’s access to the Website and Services will cease from the next scheduled collection (renewal) date. Fix My Technology will retain any Monthly Subscription Fees paid up to the next renewal date, subject to any applicable legal restrictions.

9.5. The Subscriber has the legal right to cancel their Subscription and request a full refund of any fees paid, without reason, within fourteen (14) days from the start of the Subscription, provided that the Subscriber has not accessed any Services on the Website during this period. To cancel, the Subscriber must contact Fix My Technology at support@fixmytechnology.com.

9.6. Refund requests will also be considered in scenarios involving technical issues that prevent access or disputes regarding Service requests or pricing during a recorded conversation with Fix My Technology via the Contact Centre. Such refund requests will be reviewed and decided upon at the sole discretion of Fix My Technology.

9.7. If a refund request is approved, Fix My Technology will process the refund to the original payment method within twenty (20) days of the refund request.

10. LIMITATION OF LIABILITY

10.1. You expressly acknowledge and agree that the Applicable Laws in force in The Republic of South Africa shall, at all times, be applicable to your use of our Website.

10.2. The Website and all content on the Website, including any current or future offer of Services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. We make no warranty or representation as to the availability, accuracy or completeness of the content. Neither Fix My Technology its affiliates, its directors, prescribed officers, agents or assigns, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access the Services or use the content or Website, or any functionality thereof, or of any Service Provider Site, even if we are expressly advised thereof.

10.3. Neither you or any other User and shall have any claim against us for any direct, consequential, incidental, indirect or special loss or damages, including, without limitation, business interruption, loss of business information, loss of Data or other pecuniary loss, arising from the unavailability of the use of our Website, regardless of whether such claim is based on breach of contract, delict, breach of implied warranties or otherwise and even if the possibility of such loss or damages could have been foreseen or if we were negligent.

10.4. We therefore do not guarantee that (i) the Website; (ii) the information, content, tools or materials included on the Website; (iii) our servers; or (iv) that any electronic communications sent by us will be free from viruses or other harmful components. We will not be liable for any damages of any kind arising from your use of the Website or from any information, content, tools or materials included on or otherwise made available to you through the Website, including for direct, incidental, punitive and/or consequential damages.

10.5. The Services provided by Fix My Technology may, in some cases, include the introduction of Service Providers to the Subscriber. These Service Providers will act in their own capacity as contractors to the Subscriber. Fix My Technology shall not be liable for any disputes, damages, losses, or claims arising from or related to such introductions, as the Service Provider remains the Subscriber’s contractor.

10.6. Although we are committed to providing you with the best possible service, we shall not be responsible for:

10.6.1. any actions or omissions by you that result in a breach of the provisions of this Agreement;

10.6.2. any links to other Sites or web-applications from our Website. You also acknowledge that we cannot control the content of, or the products offered on any Sites;

10.6.3. any suspension or limitation on your use of the Services or access to the Website if we have reasonable suspicion that you are contravening clause 10.6.4; or

10.6.4. your reliance on any of the information, content, tools or materials that you obtain or gain access to the Website.

11. LIMITATIONS OF USE:

11.1. You agree not to:

11.1.1. use, reproduce, adapt, distribute, publish or in any other way deal or interfere with the Website or its content;

11.1.2. establish a hyperlink, frame, metatag, similar reference, whether electronically or otherwise, or any other reference to the Website without our prior consent;

11.1.3. use our Website to process Personal Information of third parties;

11.1.4. violate the privacy of any person in order to, or attempt to, gain unauthorized access to our Website, including, but without limitation through hacking, password mining or any other means;

11.1.5. use our Website to engage in any illegal or unlawful activity;

11.1.6. post content on our Website that is not related to any of our Services, is illegal, unlawful, obscene, defamatory, discriminatory, disparaging of others, derogatory, inflammatory, harassing, insulting, offensive or likely to promote violence or hatred against others or that contains abusive, offensive or profane language;

11.1.7. employ automated electronic or mechanical processes designed to negatively affect the performance and our provision of our Website;

11.1.8. utilize our Website in a manner which disrupts our normal operations’

11.1.9. attempt to or gain unauthorized access to our programming, coding or infrastructure; or

11.1.10. circumvent, disable or otherwise interfere with security related features or features that prevent or restrict the use or enforce limitations on the use of our Website.

11.2. We reserve the right to disable your profile and/or limit your access to our Website should there be a violation of this Agreement.

12. MODIFICATIONS

Fix My Technology reserve the right, at its sole discretion, to modify or amend the terms of this Agreement at any time. Such modifications or amendments will take effect immediately upon posting the revised Agreement or specific terms within this Agreement on the Website. It is the responsibility of the Subscriber to review the Agreement periodically for updates.

13. INTELLECTUAL PROPERTY

13.1. You acknowledge that the Website, inclusive of its content, graphics, User interface and the underlying scripts and software used to provide the Website and Services, constitute Intellectual Property owned by Fix My Technology and/or its licensors safeguarded by applicable Intellectual Property laws.

13.2. You agree to utilise such Intellectual Property exclusively for personal, non- commercial purposes in adherence to this Agreement. Under no circumstances shall any part of the Fix My Technology’s Intellectual Property be transferred or reproduced except as expressly permitted by this Agreement. You commit not to modify, rent, loan, sell, share, distribute, or exploit the Website or Services and its related Intellectual Property beyond the expressly authorised uses outlined in this Agreement.

14. GOVERNING LAW

This Agreement is governed by the Applicable Laws of the Republic of South Africa, and any disputes arising from this Agreement shall be resolved in respect of such Applicable Laws.

15. CONTACT INFORMATION

15.1. For more information or any Service-related queries, you may contact us at support@fixmytechnology.com and we will contact and assist you.

15.2. We undertake to respond within 48 (forty-eight) hours of receipt of a query, or soon thereafter.

15.3. Telephone Number 0861 000 687

16. MISCELLANEOUS PROVISIONS

16.1. Variation, cancellation and waiver: No contract, document or email by the Subscriber purporting to vary, add to, delete from or cancel this Agreement will be effective, unless reduced to writing and signed by or on behalf of the Parties. For the sake of clarity, an email from the Subscriber purporting to vary the terms of the Agreement will not be a valid variation. A written and signed formal addendum will have to be entered into to amend/vary any terms of the Agreement.

16.2. Severability: All the provisions of this Agreement are severable from each other. Any provision of this Agreement, which is or becomes unenforceable, whether due to voidness, invalidity, illegality, unlawfulness or for any other reason whatever, will, only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of this Agreement will remain of full force and effect.

16.3. Notices: Any notice given in terms of this Agreement shall be in support@fixmytechnology.com.

16.4. Hyperlinks: Fix My Technology accepts no liability for any issues arising from broken or inaccessible hyperlinks, including any reliance placed on the content expected to be available through such links. It is your responsibility to verify the accuracy and relevance of linked content before taking any actions based on it. If you encounter a broken hyperlink or are unable to access the linked content, please contact us at support@fixmytechnology.com for assistance.

ANNEXURE A: SERVICE SPECIFIC TERMS

This Annexure forms an integral part of the Agreement, outlining the scope, limitations, exclusions, and responsibilities applicable to Services offered. The Services listed below are illustrative and include, but are not limited to, the described Services.

1. SERVICES

1.1. Fix My Technology provides the online technical support services which, subject to clause 3.10 to 3.12,includes the following:

1.1.1. Expert Advice: Fix My Technology’s technology experts are available 24/7 to assist you.

1.1.2. Remote Assistance: Share access to your PC, laptop, tablet, or smartphone to enable us to solve your problem and deliver the Services to you.

1.1.3. Top Security: We use bank grade security and provide you with a one- time PIN, allowing access for the duration of the support session only.

1.1.4. Unlimited Support: We offer support on any device you own, as often as you need.

1.2. Desktop Support:

1.2.1. Our engineers will control your computer through remote access and will verify your account by providing you with a six-digit PIN and guide you to the correct website.

1.3. Supported Devices:

1.3.1.1. Smartphones;

1.3.1.2. Gaming remotes;

1.3.1.3. Digital Speakers;

1.3.1.4. Televisions;

1.3.1.5. Mice;

1.3.1.6. External Monitors;

1.3.1.7. Laptops;

1.3.1.8. External Hard Drives;

1.3.1.9. Digital Door Locks;

1.3.1.10. Smart Home Security;

1.3.1.11. Desktop Computers;

1.3.1.12. E-reader Tablets;

1.3.1.13. Smart Light Dimmers;

1.3.1.14. Smart Home Misc;

1.3.1.15. Smart Video Doorbells;

1.3.1.16. Tablets; and

1.3.1.17. Smart Thermostats.

1.3.2. Unsupported Devices:

1.3.2.1. Analog Speakers

1.3.2.2. Wireless Chargers

1.3.2.3. Charging Docks

1.3.2.4. Studio Audio Equipment

1.3.2.5. Symbian OS Mobile Phones

1.3.2.6. Windows OS Mobile Phones

1.3.2.7. Blackberry OS Mobile Phones

1.3.2.8. Analog Alarm Systems

1.3.2.9. Powerbanks

1.3.2.10. CD Players

1.3.2.11. Symbian OS Mobile Phones

1.3.3. The above lists of supported and unsupported devices are not exhaustive and is subject to change. It does not preclude Subscribers from requesting assistance on devices not listed here. We are always willing to evaluate and provide support for additional devices as needed.

1.3.4. Our Services do not always guarantee a resolution of every issue, Subscribers agree and understand that in some instances we may not be able to fix the issue, and additional support may be required from the device manufacturer or other Service Providers.

2. PRICING

2.1. To access our Services, a monthly fee will be payable by debit order, credit card, or one-time Voucher redemption. The specific amount of the monthly fee will be communicated to you and is subject to change.

2.2. The monthly fee includes, but is not limited to, the following Services:

2.2.1. 24/7 support, available 365 days a year;

2.2.2. Live remote support;

2.2.3. 100% secure and encrypted services;

2.2.4. Support for mobile, desktop, and hardware devices;

2.2.5. Support for a wide range of devices; and

2.2.6. Access to a broad selection of product categories.

2.3. Please note that the scope of Services, supported devices, and product categories may be updated or modified as necessary to align with our evolving business offerings.